We wanted to share this list of support services that we have been given and are available to you should you need them.
Providing everything from Education, Housing, Financial and Wellbeing assistance:
Anti Social Behaviour
Anti Social Behaviour Unit
City of Wolverhampton Council and Wolverhampton Homes have joined forces to bring you a city-wide team, tackling anti-social behaviour, and helping to make Wolverhampton a safer place to live, work and visit. Anti-social behaviour (ASB) is basically any form of behaviour which has a negative impact on your quality of life. In reality, anti-social behaviour spans a whole range of offences from noisy neighbours, vandalism or littering to persistent disorderly behaviour and drug-dealing.
Telephone: 01902 551 188 OR West Midlands Police on 101
Email: [email protected]
Address: Customer Services, Civic Centre, St Peters Square, Wolverhampton, WV1 1SH
Catch 22
Catch 22 believes that every young person deserves the chance to get on in life. The Dawes Unit is a programme, funded by West Midlands Police and Crime Commissioner designed to address the harm caused by gang crime. The aim of the project is to engage with a range of young people affected by gangs, from victims to affiliated members, and developed gangorientated projects that have successfully supported and empowered young people to either remove themselves from negative influences or make positive choice.
Contact: Debi Thomas – Service Manager
Telephone: 01902 275264/07831 711435
E-mail: [email protected]
Address: West Midlands House, Gipsy Lane, Willenhall, WV13 2HA
Housing
Wolverhampton Homes
Wolverhampton Homes manage and let around 22,000 homes on behalf of City of
Wolverhampton Council. We are an Arms Length Management Organisation (ALMO) which was setup in 2005. We love our City and we’re here to help provide good quality homes and great customer service for our tenants and leaseholders.
Telephone: 01902 556789
Address: 29 Market Street, City Centre, Wolverhampton, WV1 3AG
Heantun Housing Association
Heantun Housing is a charitable organisation whose primary business is the provision of rented housing at affordable rents for those in most need. The Association’s mission is to improve housing opportunities and to provide advice and support for people who live in the area in which we work: Bilston, Wolverhampton, the Black Country and Staffordshire.
Telephone: 01902 571100
E-mail: [email protected]
Address: 3 Wellington Road, Bilston, Wolverhampton, WV14 6AA
Housing Outreach Team
The service provides Housing Related Support to all tenants and residents in Wolverhampton. Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.
Telephone: 01902 551023
Springfield Horseshoe Housing Co-operative (HC)
If you are looking for council housing in the Springfield area of the City, contact this Tenant Management Organisation (TMO)
Telephone: 01902 552872
Address: 27 Burton Road, Springfields, Wolverhampton, WV10 0EG
Domestic Abuse
Black Country Women’s Aid
Black Country Women’s Aid (formerly known as Sandwell Women’s Aid) is an independent charity which has supported survivors of abuse and exploitation in the West Midlands for 30 years. Our sensitive and holistic support helps over 8000 victims of abuse each year to escape from violence, cope with trauma and rebuild their lives. We believe that no-one should have to live in fear of violence and abuse. We listen, we support, we care.
Telephone: 0121 553 0090
The Haven Wolverhampton
The Haven Wolverhampton is a charitable organisation which provides both practical and emotional support services to women and children who are affected by domestic abuse and homelessness. Established over forty five years ago, they provide a holistic service through a range of both practical and emotional support services to help you move forward and begin a life free from abuse.
Telephone: 01902 904677/24 Hour Helpline – 08000 194 400
E-mail: [email protected]
Address: 18 Waterloo Road, Wolverhampton, WV1 4BL
Lotus Sanctuary CIC
Lotus Sanctuary CIC is a community interest company with the pure and simple intention of housing and empowering vulnerable women suffering a range of complex issues; from rough sleepers to domestic violence victims, sexually exploited women and those seeking to get free from drug and alcohol addictions.
Telephone: 01902 246011
E-mail [email protected]
St George’s Hub – Community Outreach Service
This Community Outreach Service is for men and their children who are victims of domestic abuse & violence. Our Male Keyworker works with male victims/survivors and their children of domestic violence and abuse. We provide direct help and support for male victims of domestic abuse and violence. Our goal is to help you reduce risk, keep you safe and rebuild your life.
Telephone: 01902 423112
Respect UK
Respect is the UK membership organisation for work with domestic violence perpetrators, male victims of domestic violence and young people’s violence in close relationships. Respect’s sole focus from 2000 until 2007, was perpetrators of domestic violence. We have since diversified, but perpetrators remain a key strand of our work.
General enquiries: 0203 559 6650
Respect Phoneline: 0808 802 4040
Men’s Advice line: 0808 801 0327
Mankind
Support for male victims of domestic abuse or domestic violence.
Telephone: 01823 334 244
Employment
Jobcentre Plus
There are 3 Jobcentre Plus locations in the City. Wolverhampton Jobcentre
General Job Centre Plus enquiries: 0345 606 0234
Address: Jobcentre Plus, Molineux House, Temple Street, Wolverhampton, WV2 4AU
YMCA Wolverhampton
Target group Young single homeless people aged 16-25 who require support to enable them to live independently and are willing to engage in training and support on and off site. Each young person is allocated a Key Worker who assists them with everything, from advice relating to education, employment and training, to how to overcome personal issues in their lives. All our Key Workers are highly trained, experienced, committed individuals whose primary function is to see all residents succeed and thrive in the local community
Telephone: 01902 870382
E-mail: [email protected]
University of Wolverhampton Legal Advice Centre
The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau. The Legal Advice Centre is run by law students; they provide free legal advice service to you under the supervision of academic staff, some of whom are qualified solicitors or barristers
Telephone: 01902 323720 or 01902 321563
E-mail: [email protected]
Intraing Wolverhampton
We are a national welfare to work training provider located in the heart of Wolverhampton City and work with unemployed people ages 16 – 65 offering functional skills training such as ESOL, ICT, Maths & English along with our vocational courses – Retail & Customer Service, Personal & Social Development, Business Administration, Workskills, Health & Social Care, Warehouse & Storage and more.
Telephone: 01902 314562
Advance Work Choice
Advance (via the work choice contract) support people with long term health conditions and disabilities into work. They are a charitable organisation and have an office in Wolverhampton. Nationally Advance support more than 5,000 people – including disabled people, people with a mental health issue and people with a learning disability – at home, at work or in the community to live the life they choose, however varied or complex
Telephone: 01902 424144 or 0800 0320 894
Workbox
Wolves Workbox is a new online resource for jobs, training, apprenticeships and more in Wolverhampton. It acts like a one stop hub, forming part of the wider Skills and Employment action plan to tackle unemployment in the City.
E-mail: [email protected]
Job Change Wolverhampton
Job Change has been helping local people back into work, into better jobs and turning their lives around since the early 1980s. We have thousands of happy customers. All of our services are completely free.
Freephone: 0800 122 3510
BBO Bridges
Gloucester Street Community Centre (GSCC) are working in partnership on the BBO BRIDGES programmme to ensure active inclusion for the long term unemployed. This programme is jointly funded by the Big Lottery Fund and the European Social Fund.
Telephone: 01902 425461 01902 686068
Mobile: 07484919989
Enable – Employment Support for People with Disabilities
Provides Individualised support for people seeking paid work, this includes: Initial Assessment and Development Plan of who Enable will support the client to find employment Help with CV’s, job applications, mock interviews, interview support, Postemployment support, including job coaching in the workplace, One to one support in the workplace, Help with learning the role, meeting colleagues, understanding the role, discussing progress with supervisor and integration in to the staff team etc, Usually intensive at first, then the job coach gradually withdraws over time at a rate that suits the individual and employer, There are links with the Care Act 2014 which requires Local Authorities to provide or arrange services that help prevent people developing needs for care and support. All staff have enhanced DBS clearance, many years’ experience supporting people with a disability in various social care settings. Staff receive Training in Systematic Instruction (TSI) mandatory MAPA and Safeguarding training whilst undergoing relevant training provision whilst employed by Enable and Shropshire Council.
Telephone: 01902 554040 01743 276900
Education
Virtual School
Virtual School promotes the educational achievement of children and young people in care through a range of strategies including direct pupil support and training / advisory work with schools. All children and young people in the ‘Virtual School’ – from early years to post-16 – are monitored and supported. Telephone: 01902 556951
Pupil Services Team (Home to School Transport)
If your child is has difficulty getting to school, he or she may be entitled to school transport. The Home to School Travel Policy and Post 16 Travel Policy are available in the downloads section on this page. If your child is under 16 If your child has an Education, Health and Care Plan (EHCP) or is undergoing a formal assessment which includes trips to the proposed school, the council may be able to help you with travel assistance for your child.
Telephone: 01902 551122
The Switch Project
The Switch Project nurtures young people’s emotional and social development through early intervention, mentoring and support. From our centre in Wolverhampton we have worked with young people in West Midlands schools, communities and other organisations for 10 years, offering support to those considered vulnerable to educational disengagement or are struggling to cope in school.
Telephone: 01902 552288
Money Matters
Wednesfield One Stop Shop
You can now pay your rent, apply for housing, report your repairs or contact Wolverhampton Homes online. It is also easy to check your repair status and check your rent statements with ‘My Account’.
Housing Outreach Team
Providing advice, guidance and support with a wide range of subject including Welfare Benefits, Debt, repairs, private renting issues, Housing Benefit, Spare Room Supplement, access to other services and any issues putting the home at risk.
Telephone: Duty Officer 01902 551023
StepChange Debt Charity
The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people
Telephone: 0800 138 1111
Address: Wade House, Merrion Centre, Leeds, LS2 8NG
University of Wolverhampton Legal Advice Centre
The University of Wolverhampton’s Law Advice Centre provides free legal advice for the local community. Especially for those unable to obtain legal assistance through other charitable organisations e.g. the Citizens Advice Bureau.
Telephone: 01902 323720 or 01902 321563
National Debtline
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in tackling their debts and managing their money as a result.
Call us free on: 0808 808 4000
Adventist Food Bank
We are a small Church based food bank who are here to serve the community. People accessing the Adventist Food Bank are referred by care professionals like doctors, health visitors, social workers, CAB and police who assess the needs of the clients and they are referred to us for an emergency food parcel.
We are open Monday and Tuesday – 9:30am – 4:00pm.
We deliver food parcels between on Mon and Tues evenings – 5:00pm -7:00pm. Please note – Limit of 3 parcels in a 6 month period for a single person, couple or family.
Telephone: 07826 240716
Good Shepherd Ministry – Dining Service & Family Food Parcels
The Good Shepherd Ministry is a small charity led by the Brothers of St John of God. Our centre in Wolverhampton operates six days a week to meet the needs of those we serve. We serve hot meals during our dining service four days a week where our clients can come in to the centre in the warm and enjoy a hot, freshly cooked meal, this takes place on a Monday, Wednesday, Thursday and Saturday between 12 and 2 oclock. We offer a take away service on a Tuesday and Friday at 12 oclock and give out family food parcels on a Tuesday at 12 oclock.
Telephone: 01902 399955
Wolverhampton Manna Soup Kitchen
The Wolverhampton Manna Soup kitchens is hosted by the Grace Church and the International Life Centre as part of an outreach project. It is held on 2nd Tuesday of each month and last Tuesday of each month We are always looking for more people to strengthen our team. So why not pop along to our Sunday morning service to find out more, or contact the Church office for more details.
Telephone: 01902 827873
Oasis Soup Kitchen
The Soup kitchen serves food to those who need support, are homeless and/or vulnerable. The service operates each Monday between 5.00pm – 6.00pm.
Telephone: 01902 428345
The Well
The Well provides emergency food/toiletries/baby items for people experiencing a temporary financial crisis. This extends to 5 parcels in a 6 month period (each parcel contains 3 days of food).
Telephone: 01902 256523
Benefits
Families in Focus – Employment Advisors
Kevin Smith – Telephone: 07552211556 / 07917174951
Judith Meadows – Telephone: 07970131097
Refuge and Migrant Centre
Free impartial advice and guidance on: Citizenship; Access to Education;
Employment Support; Family Support; Access to Healthcare; Housing ;Immigration (OISC regulated);
National Asylum Support Service issues
Telephone: 01902 311554
E-mail: [email protected]
Address: 1st Floor – Roma Parva, 9 Waterloo Road, Wolverhampton West Midlands, WV1 4NB
Citizens Advice Wolverhampton
The Citizens Advice service provides free, independent, confidential and impartial advice on a range of issues including benefits, debt, housing, employment, consumer and relationship breakdown. It values diversity, promotes equality and challenges discrimination.
Telephone: 03 444 111 444 (Advice Line – open Monday – Friday 10am – 4pm)
Carer Support Team
The Carer Support Team offers a range of support for carers of adults living in Wolverhampton. A Carer is anyone who provides support for a relative, friend or neighbor without payment. The person that you look after may have a mental health need, learning disability, physical and sensory disability or may be an older, vulnerable person.
Telephone: 01902 553409
Wolverhampton Legal Companions
Wolverhampton Legal Companions is a charity that offers free help and assistance to members of the general public accessing the County Court system in Wolverhampton. We can assist with: Benefits advice
Telephone: 01902 321000
Debt & Budgeting
Wolverhampton City Credit Union
Wolverhampton City Credit Union is the biggest credit union in Wolverhampton and South Staffordshire. WCCU is a not-for-profit community bank, owned and controlled by its members to provide affordable financial services for people.
National Debtline
National Debtline is a free, confidential, debt advice service for people in England, Wales and Scotland, run by the charity the Money Advice Trust. Nine out of ten people who get help from National Debtline say they feel more confident in.
Telephone: Call us free on: 0808 808 4000
E-mail here.
Address: Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham, B16 8TP
Stepchange Debt Charity
The number of people in Wolverhampton struggling with debt and meet their living costs is growing. StepChange Debt Charity are the UK’s leading debt charity, our non-judgmental debt advice has changed the lives of millions of people.
Telephone: 0800 138 1111
E-mail here.
Substance Misuse
Wolverhampton Drug & Alcohol Service (SUIT)
SUIT (Service User Involvement Team) is a multi award winning service that has been in operation now for over 10 years. This peer led & run service offers hope and empowerment to those that have been affected by addiction (and associated harms). SUIT offers a drop in, and appointments to those wishing to progress with their lives. Initially set up to offer drug users a voice, the service has developed based on the needs, wants and requirements of some of the most vulnerable people in Wolverhampton.
Telephone: 01902 328983
E-mail: [email protected]
Address: c/o WVSC Office, 16 Temple Street, Wolverhampton, WV2 4AN
Wolverhampton 360
Wolverhampton 360 – is part of the Recovery near you service. The service is aimed at helping young people who may be worried about a parent’s drinking, gambling or drug use; or may have problems of their own.
Telephone: 0300 123 3360
Recovery Near You (Misuse Service)
Recovery Near You is a free and confidential service, commissioned by the City of Wolverhampton Council and run by crime reduction charity Nacro in partnership with Aquarius and Birmingham and Solihull Mental Health NHS Foundation Trust.
Telephone Adults: 0300 200 2400
Telephone Young People: 0300 123 3360
Spurgeons – Young Careers
Spurgeons is one of the UK’s leading children’s charities, supporting children and their families for almost 150 years. We deliver more than 85 high-quality services reaching over 50,000 children and 13,500 parents or carers.
Telephone: 01902 877550
Health & Other
Changing Lives
Changing Lives is a national, registered charity that provides specialist support services for thousands of vulnerable people and their families. Through our pioneering and innovative work we help people to make positive, lasting changes in their lives.
Telephone: 0191 273 8891
E-mail: [email protected]
The Women & Families Resource Centre
The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, provides services, develops programs, empowers and advocates for women and children. Our services are free to any woman or child, regardless of race, culture or religion who is facing similar barriers or problems.
Telephone: 01902 219 590
E-mail: [email protected]
Address: Park Village Education Centre, Cannock Rd, (park lane junction), Wolverhampton, WV10
Neville Garratt Centre for Independent Living
The Independent Living Service, based at the Neville Garratt Centre, provides assessment for equipment and adaptations to help you with the tasks of daily living, for example, if you have problems getting in /out of bed or chair or on and off the toilet or problems with mobility around your home.
Independent Living Service Telephone: 01902 553666 (option 1)
Radar Keys
Radar Keys offer disabled people independent access to locked public toilets around the country. Toilets fitted with National Key Scheme (NKS) locks can be found in shopping centres, pubs, cafés, department stores, bus and train stations and many other locations.
Telephone: 01902 556144
Terence Higgins Trust
The Terrence Higgins Trust offers a FREE and CONFIDENTIAL local service. Nationally the trust campaigns on various issues related to AIDS and HIV. In particular, the charity aims to reduce the spread of HIV and promote good sexual health (including safe sex); to provide services on a national and local level to people with, affected by, or at risk of contracting HIV; and to campaign for greater public understanding of the impact of HIV and AIDS.
Telephone: 01902 711818
Terrance Higgins Trust Direct: 0808 802 1221
Food Banks and Soup Kitchens
Here you will find:- Opening Times, Locations and the service that is offered.
Wolves Community Trust
The department has 5 thematic areas: Sport – schools, participation and disability Health – diabetes, mental health and obesity Education – local schools and communities Inclusion -projects based in the community Wolves aid -donations to organisations in the local area.
Telephone: 0871 222 2220
Wolverhampton Eating Disorder Service Team
We give support to people with the following eating disorders: anorexia nervosa, bulimia nervosa, binge eating disorder, and eating disorders not otherwise specified. The service is for adults (18 to 65), and we will also help people who are aged 16 to 18 if they are not in full time education.
Telephone: 01902 445676
Family Support Hubs
A Family Hub is a place where children, young people and their families can go to access services from different agencies in their local area. Please see this leaflet for the services most local to your home.
